Applies from first enquiry through to project handover
At Supa Energy Hub, we are committed to delivering a professional, transparent, and supportive customer experience from your first enquiry through to final handover.
“Handover” refers to the point at which we have fully delivered the product or service you purchased — including installation, commissioning, final documentation, and grid connection (if applicable). At this point, all agreed deliverables under the sale have been completed.
Clear Communication – We provide transparent advice on products, pricing, processes, rebates, and timelines.
Reliable Timeframes – We respond to all customer enquiries and service-related matters within 1–2 business days.
Professionalism – Our team is courteous, respectful, and focused on providing excellent service at every stage.
Qualified Personnel – All installations and technical work are carried out by licensed, accredited professionals.
Complete Delivery – We ensure your system is installed, commissioned, documented, and handed over in full compliance with all requirements.
You may engage with different Supa Energy Hub teams throughout your journey:
Our Sales Consultants provide personalised support, helping you make informed decisions and guiding you through the onboarding process.
Our Operations Team manages your installation, approval processes, scheduling, and technical compliance through to handover.
While the nature of their roles differs, our standard of service remains the same: prompt, professional, and solution-focused. Each team is committed to ensuring a smooth and positive experience.
To ensure your enquiry is received, tracked, and responded to efficiently, all customer service communications must be made through our official channels:
📞 0478 453 548
Please do not contact individual team members (including Sales Consultants, Operations staff, Installers, or others) via personal mobile numbers or private email addresses. While our team members may go above and beyond during the sales process, the wider support process relies on centralised systems to ensure timely and accurate handling of all enquiries.
Using official channels ensures:
Requests are properly logged and prioritised
You receive consistent and fair service
Your enquiry reaches the right team without delays
Honest and proactive communication
Timely responses and updates on your project
A structured, well-managed process from sale to handover
A comprehensive handover including documentation, system setup, and compliance completion
Patience in cases where delays are caused by third-party entities (e.g., DNSPs, government rebates, electricity retailers)
Use of official communication channels for all service or support enquiries
Respectful communication with our team at all times
Understanding that while some individuals may provide extraordinary support, this should be seen as a bonus, not the baseline expectation
After your handover is complete, our support continues under our separate Customer Care & Support Policy, which covers warranty queries, technical troubleshooting, and post-installation assistance.
📧 support@supaenergyhub.com.au
📞 0478 453 548
🌐 supaenergyhub.com.au